Account help
Pick the one that sounds like you.
I have an online account
Log in to manage your vehicles, payment card and plan, and to find receipts, wash books and gift cards.
I joined at the wash
Link that membership to an online account. You’ll need its plate or RFID tag number and the last four digits of the card it’s billed to.
I just want to check a card
Look up a gift card, wash book or membership by its number without logging in. This opens MyWashAccount, the service that runs Vortex memberships, where you’ll pass a quick security check.
I’d rather talk to someone
For a plate change, a cancellation, or an account you can’t find, the Vortex team can help.
Call (757) 809-0884Mon–Sun · 8AM – 8PM